Pricing Information
1.1. All prices listed on the Fresh Organic Foods website are in Bangladeshi Taka and are inclusive / exclusive of Taxes. These prices are set and displayed by the seller offering the product.
1.2. The prices in your shopping cart will reflect the most recent price displayed on the item’s product detail page. Please note the price since it may vary from the initial price shown when you added the item to your cart.
1.3. Placing an item in your cart does not guarantee the price displayed at that time. The price of an item may decrease or increase between the time it is added to your basket and the time of purchase.
1.4. We do not offer price matching for items sold by any seller on our website or other platforms.
Order Confirmation and Cancellation
2.1. While we strive for accuracy, errors may occur, such as incorrect pricing. We reserve the right to refuse or cancel any order.
2.2. In the event of a mispriced item, we may, at our discretion, contact you for instructions or cancel your order. We will notify you of any such cancellation, and our refund policies will apply to prepaid orders.
2.3. Availability information for products is provided on each product information page. Dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. You will be informed if any ordered products are unavailable.
2.4. We reserve the right to refuse or cancel any order for any reason. Additional verifications or information may be requested before accepting an order.
2.5. You cannot cancel your order after 3 hours of order confirmation.
Payment Verification and Security
3.1. To prevent fraud, we may validate your payment details before delivering the product. Verification may include identity, residence, or transaction information checks.
3.2. Failure to respond to verification inquiries may result in order cancellation within a reasonable timeframe.
3.3. We reserve the right to cancel an order suspected of fraudulent use of payment details without prior notice.
Refund Voucher
4.1. Refund vouchers issued can be redeemed on our website as full or partial payment within the specified timeline.
4.2. Vouchers cannot be used from different accounts and are non-replaceable if expired.
4.3. Each promotional voucher is valid for a single transaction only and may not be valid during sales or special promotions.
4.4. Vouchers will work only if minimum purchase amounts and other conditions are met.
4.5. Fresh Organic Foods reserves the right to vary or terminate the operation of any voucher without notice.
4.6. Fresh Organic Foods is not liable for any financial loss arising from voucher refusal, cancellation, or withdrawal.
Security and Fraud
5.1. By using a voucher, you warrant to Fresh Organic Foods that you are the authorized recipient and using it in good faith.
5.2. Unlawful or illegal use of vouchers may result in rejection or cancellation of orders.
5.3. Fresh Organic Foods reserves the right to take further action against fraudulent use of vouchers.