1.0 GENERAL
1.1. Fresh Organic Foods, an Bangladesh e-commerce site which is committed to delivering fresh, organic, and locally sourced food. Our registered office is located at 70/1 East Raja Bazar, Farmgate, Dhaka , Bangladesh.
1.2. This ‘Delivery and Shipping Policy’ outlines our procedures and guidelines for the delivery and shipping of fresh and organic products purchased through the Fresh Organic Foods website.
1.3. By using the Fresh Organic Foods website and initiating a purchase, you agree to be bound by the terms outlined in this Policy. Please read this Policy in conjunction with our ‘Terms and Conditions’ available on the Website.
2.0 APPLICABILITY OF POLICY
2.1. Your use of the Fresh Organic Foods website and the initiation of any purchase imply your acceptance of this Policy. Any changes to this Policy will be effective upon posting on the Website. It is recommended to review this Policy regularly for updates.
3. TERMS OF SHIPPING AND DELIVERY
3.1. We partner with reliable logistics service providers to ensure the efficient shipping and delivery of our fresh, organic products to customers across Bangladesh.
3.2. Delivery time for orders placed will be 24 to 72 hours.
3.3. While we aim to deliver to all areas in Bangladesh, we reserve the right to determine a select list of areas as unserviceable for delivery. We will notify users of such unserviceable areas at the time of placing an order.
3.4. To facilitate timely delivery, we may collect specific information such as your name, shipping address, billing address, contact details, etc. It is your responsibility to ensure that the information provided is accurate and sufficient for successful delivery.
3.5. Delivery may be delayed due to factors beyond our control, including logistics issues, weather conditions, political disruptions, acts of God, and other unforeseeable circumstances. We will make reasonable attempts to inform you of any delays.
3.6. A unique tracking identity number will be provided to track the status and location of your order. While we strive for accuracy, we do not guarantee the correctness of the tracking status, subject to technical difficulties.
3.7. Shipping fees may apply based on the product’s value, type, delivery area, and payment mechanism. Shipping fees are non-refundable, except in cases of defective or incorrect products.
3.8. Returns are facilitated through our reverse-logistics partners in accordance with our Cancellation, Return, and Refund Policy.
4.0 EXCEPTIONS
4.1. Certain products or delivery locations may have specific timelines. Please check product details or contact customer support for any exceptions.
4.2. Orders placed on public holidays or weekends will be processed on the next business day.
5.0 CUSTOMER SUPPORT
For any queries or concerns related to the shipping and delivery of products, please contact our customer support team:
Email: [email protected]
Phone: +880 1898-922229
Address: 70/1 East Raja Bazar, Farmgate, Dhaka , Bangladesh, 1215
Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding our Delivery and Shipping Policy.